“Susan is a highly skilled trainer, manager and sales professional. The skills she honed as a sales rep are evident when you see her in action training a class. She connects with real world questions, work examples and learning points. Her class always received high marks for practicality and content. As a manager, she listens well, provides excellent follow through, and creates a caring atmosphere in which her team can perform. I cannot say enough about her work ethic; she delivers on her objectives and always in a timely manner. Susan is a knowledgeable worker with extremely high energy and an engaging personality.”
– Nathan Harris Vice President St. Jude Medical Center, www.sjm.org
“I had the pleasure of working with Susan when at a small, streamlined medical imaging device development company where the permanent staff was entirely consumed with either technology improvement via design iteration or marketing to get the word out about our brand-new technology. Our team lacked the expertise and resources to develop a comprehensive sales training program, and Susan stepped in to fill that role. She was able to identify key points, grasp the technical content very quickly, and sort through our library of dense scientific materials to create a multi-media, tiered training program for a rapidly-expanding sales force. One of her best contributions was that she leveraged psychology and business knowledge to customize the program for the sales-driven trainees, including interactive modules focused on strengths and weaknesses, arguments from competition, and hospital procurement processes. Susan’s program helped us get hundreds of sales reps going effectively in a matter of months.”
– Rachel Lovec Senior Clinical Specialist LightLab Imaging, Inc./St. Jude Medical, www.lightlabimaging.com
“PerryHill International (PHI) is a well established (1995) medical device marketing and distribution company based in Johannesburg, South Africa. PHI is the leading company introducing and developing new medical technologies in Southern Africa; therefore, we have a significant need for training our marketing and sales personnel, as well as the medical practitioners in our country. PHI has known Susan for many years, and she has been a valuable part of our training and development program. She is very astute at understanding medical products and their practical and business applications. She is a very competent trainer and has the ability to read the students’ needs and lead them to understanding the products and their applications. We look forward to working with Susan in the future to develop our skills.”
– John Hill Chief Executive Officer PerryHill International, www.perryhill.co.za
“Susan is a highly effective and empathetic person. Through her years of experience in the field of medical products and training, Susan has demonstrated her outstanding people skills and knowledge about organizations. Our department had in the past worked with Susan on workshops for surgeons training and the feedbacks from participants were all very positive. We look forward to working with her in the future.”
– Paul B. S. Lai Professor and Chairman Department of Surgery The Chinese University of Hong Kong, www.surgery.cuhk.edu.hk.